In KARAMANIS S.A. we offer something more than products, machinery, equipments or consumables. We offer integrated solutions, consisting of products of top companies and are accompanied by designing services, excellent service and technical support. Our goal is to make you dream a reality, so you can then create the area you have dreamed and designed, regardless the kind, size or place you are located.
SERVICES
in KARAMANIS S.A. we offer innovative high quality services for mass catering units of any kind and size. Based on a team of experienced managers, specialized technicians and a network of exceptional partners, we gather under the same roof, everything is needed to support your efforts to succeed, win and distinguished. Our services provide you the support needed to successfully accomplish your demanding project.
8 STEPS MODEL
Our model of providing services, anticipates everything concerning the 8 points of success:
Interviewing: At this point we are listening your needs, recording your desires and data.
Planning: Based on the data gathered, we are thinking of solutions, in order to properly utilize all available spaces and deliver what you demand.
Equipment selection: We select machinery and equipment needed, in order to satisfy your needs and give you a detailed proposal.
Service mapping: We present our proposals concerning demands that must be fulfilled concerning mechanical requirements.
Constructions: After the approval of our suggestions, we proceed on planning of constructions and implementation.
Implementation: Based on the time schedule agreed, we proceed to installation works.
Operation-Training: After the completion of installation we have a final testing, so the proper operation of machinery and unit to be guaranteed and then training of managers is completed.
Support: The unit is now operating and we are always there by your side, to help you avoid any problem occurred.
ASSESSMENT AND DESIGN
Throughout our interview, where we hold the role of listener, enable us to understand your needs, desires and plans and finally your opinions and ideas. In that way, we have all data and details we need to offer you an integrated solution.
Our specified department and experienced executives of KARAMANIS S.A. will present you an integrated product and services portfolio, which will be “matching your needs”. By using SWS, a unique specified designing program in which KARAMANIS S.A. has invested since 2003; we plan accurately and with creativity. Based on the abilities provided by technology, our manager’s knowledge and the wide variety of products, we will present you at least 2 integrated proposals: one based on price (price oriented) and one based on quality (quality first).
SUPPORT
Our selected partners all over Greece, in cooperation with our company’s specified department and the wide variety of equipments stored at our owned facilities, secure the high level of service and technical support provided TIMELY and PROPERLY.
Based on out technical support and supplies department which is one of the most key-high priority- company’s activities, we reassure the speed and quality of services and finally reliability.
We continuously invest on training on new technologies, as well as in our technician’s training in new products. We are also continuously informed about topics referring to HAPCC. We always stand besides owners, chefs, architects or decorators, we perceive their plans in depth study and provide solutions based on our product’s variety, our experience, knowhow and high specification.
These factors allow us to complete our projects according to the agreed time schedule and budget.
AFTER SALES/AFTER INSTALLATION
Implementation isn’t the last stage of our cooperation. At this point we introduce a long term collaboration whose goal is to achieve your smooth operation and uninterrupted services to your customers. After the completion of implementation, a team of properly trained technicians will be in your disposal and offers you immediate repair and machine maintenance. We have mainly committed for on time delivery and shipment of equipments, that’s why we maintain a warehouse with a wide variety of equipments for the products we import.